Success Stories

Roxanne, who was paying $4,300 a month for a unit with a rodent infestation. We worked with her property manager to prorate her rent and maintain a discount. She has since found a new apartment.

Micheala, a 100-year-old client, faced multiple issues with defective flooring and linoleum in her rental. We communicated with her landlord to ensure that the necessary repairs were made.

Lina paid $6,000 to replace a prosthetic leg. The company refused to release it unless she agreed to a payment plan that exceeded her fixed income. We intervened, demanding a reasonable plan for Lina and the return of her custom prosthetic.

Mr. C mistakenly paid $100 to what he thought was a text message from PG&E, but it was a scam. After the bank refused to reimburse him, we intervened, and Mr. C received a credit for the money he lost.

An IHSS worker filed a claim for $3,000 in penalties, alleging Betty failed to pay for scheduled work. However, the worker had abandoned their duties, a fact confirmed by Adult Protective Services (APS). It was clarified that the Department of Social Services had already paid the worker, and Betty was mistakenly identified as the non-paying party. During the hearing, the judge confirmed that Social Services had indeed paid the wages. Consequently, the worker withdrew their claim, and the Labor Board ruled in Betty's favor.

A 96 year old woman had her wallet stolen out of her purse at the grocery store. This thief used her Target credit card to purchase over 1k in gift cards. After battling with Target client was unable to get them to reverse the charges. We intervened and wrote a demand letter to Target and were able to successfully remove the charges from the clients account.